This Privacy Policy explains how personal information is collected, used, disclosed, and protected when you visit www.sanctuaryrise.com.au (the Website). The Website is owned by SALA Property (the Site Owner) and was designed and is maintained by Martins Design Pty Ltd (the Developer) on behalf of the Site Owner. We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who we are & roles
- Site Owner (Data Controller): SALA Property — determines the purposes and means of processing personal information collected via this Website, including information received by email and recorded in Salesforce.
- Developer (Processor/Service Provider): Martins Design Pty Ltd — provides and operates the Website and related technical services for the Site Owner.
- Email Delivery Sub-processor: Postmark (email delivery service) — transmits Website form submissions by email to the Site Owner and may temporarily log email content for debugging and delivery assurance.
- CRM Provider: Salesforce — receives and stores information submitted through the Website’s register your interest form on behalf of the Site Owner.
- Analytics Provider: Google Analytics — measures Website usage and performance on behalf of the Site Owner.
2. Information we collect
2.1 Information you provide (Register Your Interest Form)
If you choose to submit the “Register Your Interest” form on the Website, we may collect the personal information you provide, including:
- First name
- Last name
- Email address
- Phone number
- Postcode
- Buyer type
- Price range
- Preferred property type
- Any other information you voluntarily provide
When you submit this form, your details are transmitted via Postmark email delivery services to the Site Owner and may also be recorded in Salesforce, which is owned and managed by the Site Owner for customer relationship management, enquiry handling, and sales follow-up purposes.
2.2 Information collected automatically (Cookies & Analytics)
When you visit the Website, we and our analytics providers may automatically collect certain information through cookies and similar technologies, such as:
- Device and browser information, such as type, version, and settings
- IP address and approximate location at a city or region level
- Pages viewed, time on site, and interactions
- Referring URLs and campaign or traffic source details
This information is generally aggregated and de-identified, but may, in limited circumstances, be considered personal information.
3. How we use your information
- To receive and manage enquiries and registrations of interest relating to the development.
- To communicate with you regarding the project, including sales enquiries, updates, and follow-up communications.
- To manage customer relationships and lead tracking through Salesforce.
- To provide, operate, secure, and improve the Website and user experience.
- To analyse Website performance and understand aggregate visitor behaviour via Google Analytics.
- To comply with legal or regulatory obligations and to establish, exercise, or defend legal claims.
4. Disclosure of your information
We may disclose personal information as follows:
- Site Owner: Information submitted through the Website is provided to the Site Owner for enquiry management, sales follow-up, customer relationship management, and related business purposes.
- Site Owner CRM Systems: Information submitted through the register your interest form may be recorded and managed within Salesforce systems operated by the Site Owner.
- Service Providers: To trusted providers that help us deliver the Website and related services, such as website hosting, email delivery via Postmark, analytics via Google, and CRM services via Salesforce, subject to confidentiality and privacy obligations.
- Business Transfers: In connection with a merger, acquisition, or asset transfer involving the Site Owner, subject to customary safeguards.
- Legal Requirements: Where required to comply with lawful requests, legal obligations, court orders, or to protect rights, safety, and property.
5. International data transfers
Some service providers, including Postmark, Salesforce, and Google, may process information on servers located outside Australia, for example in the United States or other jurisdictions. Where this occurs, we take reasonable steps to ensure that your personal information is handled in a manner consistent with the APPs and protected by appropriate safeguards.
6. Retention
- Register your interest submissions: Personal information submitted through the Website may be retained by the Site Owner and within associated systems such as Salesforce for as long as reasonably required for enquiry management, sales communications, customer relationship management, legal compliance, and business record-keeping purposes.
- Email delivery logs: Postmark may temporarily log email content and metadata for debugging and delivery assurance, after which such logs are purged in accordance with Postmark's policies.
- Analytics data: Retained by Google Analytics in accordance with settings chosen by the Site Owner and Google's policies.
7. Cookies & analytics
What are cookies? Cookies are small data files placed on your device to help operate and improve the Website and to understand usage.
How we use them: We use strictly necessary cookies for basic site functions and analytics cookies, including Google Analytics, to measure and improve performance.
Your choices:
8. Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure, including through access controls, encryption in transit where appropriate, and service-provider due diligence. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your rights
Subject to applicable law, you may request to:
- access the personal information we hold about you;
- correct or update inaccurate, incomplete, or out-of-date information;
- withdraw your consent where processing is based on consent; and
- opt out of marketing or project-related communications at any time.
We will respond within a reasonable period. We may need to verify your identity and, where permitted by law, may charge a reasonable fee to cover administrative costs.
10. Children
The Website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can take appropriate steps.
11. Third-party links
The Website may contain links to third-party sites and services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.
12. How to contact us
For privacy enquiries, access or correction requests, or to make a complaint, please contact:
Developer (Martins Design Pty Ltd)
Email: privacy@martins.com.au
Postal: 46 Magill Road, Norwood 5067, Australia
Phone: +61 08 8130 2777
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au/privacy/privacy-complaints.
13. Changes to this policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with a revised “Effective date”.